A valid email address grants you access to our sign-up page, allowing you to stay informed about the newest updates and product launches.
A valid email address grants you access to our sign-up page, allowing you to stay informed about the newest updates and product launches.
Modifying your information, whether it pertains to payment details, password, or address book, is a straightforward process. Upon logging into your account, navigate to the 'Account Settings' section where you'll find various categories for making these adjustments.
Feel confident in the security of your shopping experience with Skin Trusted. We adhere to the data protection act, prioritizing the safety of your details. For more details, refer to our Privacy Policy page.
Should you wish to stop receiving emails from Skin Trusted, log in to your account and choose the 'Email Preferences' option to effect this change.
At Skin Trusted, we prioritize a seamless shopping experience for our customers, offering a diverse range of online payment methods. At checkout, you have the flexibility to choose your preferred payment option from the following:
To maintain a secure environment for our customers, we take fraud prevention seriously. Both validation and authorization processes are in place, conducted by us and the card issuer. These measures are implemented to guarantee the safety of our customers throughout their shopping journey.
If your order status displays as 'Payment Problem,' it indicates a need to review the submitted payment information.
Navigate to the specific order, and you'll find an option to address the issue. Before re-entering any card details, ensure the accuracy of the expiry date and billing address.
Additionally, we advise verifying the availability of funds in your account. If the problem persists despite these checks, please reach out to our Customer Service team for assistance.
To update your payment information, please proceed to the checkout stage. Once you've placed your order, your new card details will be securely stored for future convenience, ensuring seamless purchases of your favorite Skin Trusted products. Easily manage your saved payment cards by accessing 'Payment Cards' under Account Settings in your account.
If you'd like to purchase a gift card for a loved one, use the following link "Skin Trusted Gift Card". If you have a gift card you'd like to use, kindly reach out to our Customer Service team through the provided links.
Our team will credit the gift card balance to your account, allowing you to apply it at checkout when finalizing your order. In the event that you don't see the balance reflected in your account, please contact our customer service team for further assistance.
The availability of items ordered through Skin Trusted are subject to stock levels. We strive to ensure a seamless ordering and receiving experience for the products you adore. We will make an effort to inform you promptly if an item is currently unavailable.
Occasionally, unforeseen delays may occur, and if such a situation arises, we will reach out to notify you promptly.
Initiating an order with us is a straightforward process. Once you've located your desired product, click 'Buy It Now.'
If you have saved addresses or payment options in your account, they will automatically appear during checkout, streamlining the process. Otherwise, you can manually input the details.
Review the information for accuracy, and you're ready to proceed. Rest assured, we will promptly notify you via email once your order is en route.
Yes. Navigate to the top of the page and click on the 'Cart' icon to view the item(s) currently in your cart. Utilize the "+" button to add more of your favorite items or the "–" button if you've selected too many. To completely remove an item, click on the 'x' button.
Certainly, you have the option to input a different delivery address during the checkout process. While your order will initially default to any previously saved addresses, you can elect to add a new one by selecting the 'Add a new address' option.
An email notification will be dispatched once your order is in route. You can monitor the status and track the progress of your order from this order tracking email. Please note that in case of delays for one or more items, we may opt to ship them separately.
Effortlessly monitor all your orders with the convenience of your account. Upon logging in, you'll find a detailed list of each order you've placed. Simply select the specific order to access comprehensive details.
Additionally, expect an email notification as soon as your order is shipped and en route.
Access your account to review your past orders.
Click here to track your order, and select the specific order you wish to view for more details.
Additionally, we'll send you an email notification once your order is shipped and in transit. The shipping email will also include our estimated arrival time for your order.
In case you cannot find the information you need, click on 'Message' below to get in touch with our Customer Service team.
We understand that circumstances may lead you to cancel your order, and we're here to assist. Follow these steps for a smooth cancellation process:
We appreciate your understanding and cooperation in this process. If you encounter any challenges or have further inquiries, please do not hesitate to contact our Customer Service team.
To initiate a cancellation and place a new order, please log in to your account. Choose the applicable order, and you'll have the option to cancel individual items or the entire order. You'll receive an email confirmation regarding the success of the cancellation. Kindly refrain from placing a new order until you've received confirmation from us. Thank you for your cooperation.
We understand that mistakes can occur. If you need to cancel an item, simply navigate to your account, click on the specific item, and select the cancel option. We'll promptly send you an email to confirm the success of the cancellation.
In the event that cancellation is not possible, you have the option to return the item to us. Refer to our Returns Policy for detailed instructions on the return process. Your satisfaction is our priority, and we're here to assist you every step of the way.
We sincerely apologize for any inconvenience you've experienced, as our commitment is to deliver high-quality items to all our customers. To expedite the resolution process, it would greatly assist us if you could provide the following information before reaching out. However, if you are unable to do so, rest assured that we can still assist you once you get in touch:
Once we've thoroughly investigated the issue, we will promptly communicate our next steps by sending you an email. Your satisfaction is our top priority, and we appreciate your cooperation in helping us address this matter effectively.
We understand that errors can occur, and we apologize for any inconvenience. Rest assured, we're here to assist you. To resolve the issue promptly, kindly provide the following information:
Once we've investigated the issue, we'll communicate our plan of action via email. Thank you for your cooperation in helping us address this matter efficiently.
We understand that errors can occur, and we apologize for any inconvenience. Rest assured, we're here to assist you. To resolve the issue promptly, kindly provide the following information:
Once we've investigated the issue, we'll communicate our plan of action via email. Thank you for your cooperation in helping us address this matter efficiently.
Upon the dispatch of your order, an email containing tracking details and an estimated delivery date will be promptly sent to you.
Alternatively, you can conveniently track your order directly through your account. Don't forget to check for any delivery notes left by the carrier, as your package might be in a secure location or at a local office.
Standard Free Shipping typically arrives within 5-7 business days.
Rest assured, if your order is too large for the mailbox or necessitates a signature, a delivery note will be sent directly by the carrier. This note will provide details on the package's location and instructions for collection.
At times, we opt to ship items separately to prevent any delays caused by individual items. As a result, it's plausible that the outstanding item might be part of a separate shipment.
Your dispatch confirmation email will detail the items that have already been sent. If the missing item is not included in this list, kindly allow additional time for its delivery.
We appreciate your understanding and patience as we ensure each part of your order reaches you promptly.
Please refer to our return policy page for more information.
You can return easily by going to your account and clicking on the order you wish to return.
Please refer to our returns policy page for more information
Please refer to our returns policy page for more information.
Upon receipt of your order, we will promptly assess the reason for return and inform you of our intended course of action. An email notification will be sent to update you on any steps taken in response to your return request.
Upon completion of the refund process, an email confirmation will be sent to you. Following receipt of this email, anticipate the appearance of the refund in your account within 10 business days. If, however, you do not observe the refund within 10 business days from the date of our email, kindly reach out to our Customer Service team for further assistance.
At Skin Trusted, we process all refunds within 2 weeks. If you've made a payment via PayPal and have not yet received your refund, please note that if you used a credit card, it might take up to 30 days for the refund to reflect on your statement. We appreciate your patience as we work diligently to ensure a smooth refund process.
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